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NEW ERA MEDICARE SUPPLEMENT POLICY HOLDER SUPPORT

Request for Policy Service

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If you would like to make any of the following policy service requests, print the form at the link below and fill it in completely.

  • Name Change
  • Change of Address or Phone Number
  • Duplicate Policy
  • Cancel a Policy

Policy Service Request Form

New Era has contracted with USA Managed Care Organization (USA), a well-known, nationwide PPO network.  USA has designed a network specifically for Medicare Supplement policyholders called the Medicare Direct Network.  Participating hospitals in this Medicare Direct Network have agreed to waive all or a portion of the Medicare inpatient deductible.

Click Here to view the Medicare Direct Network Directory to determine if your hospital is a participating provider.  If you would like your local hospital to be a part of this network, please contact us at 800.552.7879 extension 1122.

USA continues to expand their Medicare Direct Network nationwide.  Please keep in mind that this is a national network that is available to you when you are travelling or if you relocated temporarily.

To pay your premiums with an automatic bank draft, or make a change to your current banking information, print the form at the link below and fill it in completely.

Bank Draft Authorization

Claims

As a Medicare Supplement Policy Holder, your claims are submitted to us electronically by Medicare.  If you have a question concerning a specific claim please call us at 800.552.7879 Extension 1122.

Contacting Us

To speak to a customer service representative - 800.552.7879 extension 1122.

To send us an email - MedsupCustSvc@neweralife.com.

You may submit Policy Service request forms through email, fax or mail using the following contact information.

Email  MedsupCustSvc@neweralife.com

Fax 281.368.7148

Mail PO Box 4884 Houston, TX 77210-4884

Other Helpful Resources

The links below provide valuable information that may be helpful to you.

NEW ERA HEALTH TIPS - A Health Newsletter Published Exclusively for our Policy Holders

The Official U.S. Government Site for Medicare

Center for Medicare and Medicaid Services (CMS)